Mon–Fri 8am–4pm · Sat 8am–12pm · Unit 4, 279 Bristol Road, Gloucester GL2 5DD 📞 01452 524611
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Terms & conditions

Our terms of business. In short: we quote before we work, you approve everything, we use proper parts and stand behind them, and none of this affects your statutory rights.

PDL MOTs & Repairs Ltd — terms of business

  1. A contract will be binding between PDL MOTs & Repairs Ltd and the customer upon the booking of your vehicle.
  2. If you place an order via the phone or internet you warrant that you are legally capable of entering into a contract of sale, that you are at least 18 years old and that you reside in the UK.
  3. PDL MOTs & Repairs Ltd will provide details of the cost and the work required before the work is done. All work and costs, including additional work, must be approved by the customer before any work is carried out.
  4. If the work cannot be done within 48 hours due to circumstances beyond PDL MOTs & Repairs Ltd's control, we will contact the customer and inform them accordingly. This may be due to parts not being delivered or the work required taking longer to complete.
  5. All quotes and any additional work that may be required are subject to VAT as required by law. MOT test fees are VAT-exempt.
  6. All parts used will adhere to the manufacturer's service schedule and warranty and will be of original equipment (OE) standard, ensuring all warranties are validated. Parts supplied by the customer, whether new or used, are excluded from any parts or labour warranty offered by PDL MOTs & Repairs Ltd and are used entirely at the customer's risk.
  7. The warranty covers replacement of defective parts or related workmanship. PDL MOTs & Repairs Ltd holds no responsibility for defective or incorrect parts; however, PDL MOTs & Repairs Ltd will process any claims on behalf of the customer with the manufacturer concerned. In the event of claims being rejected in whole or in part, the customer undertakes to pay PDL MOTs & Repairs Ltd that part of the claim which the manufacturer fails to meet.
  8. The warranty is dependent upon: (a) PDL MOTs & Repairs Ltd being given the opportunity to investigate or rectify any faults within a reasonable timeframe; (b) the manufacturer's vehicle operating instructions being followed; (c) the vehicle having been serviced according to the manufacturer's recommended schedule (at the time or distance specified); (d) full compliance with PDL MOTs & Repairs Ltd's advisories, warnings, information or any instructions provided verbally or in writing; (e) the parts or workmanship not having been subjected to abnormal conditions or unreasonable wear and tear.
  9. Once the repair or service has finished, payment will be taken. The vehicle will be returned to the customer only upon cleared funds for all work done.
  10. PDL MOTs & Repairs Ltd does not accept any liability for any damage or losses suffered by the customer arising from the storage of their vehicle at PDL MOTs & Repairs Ltd's premises.
  11. The customer has the right to cancel their car service at any time, provided that any agreed work carried out to date has been paid for up to the point of cancellation.
  12. In the event of a courtesy vehicle being supplied by PDL MOTs & Repairs Ltd, it is illegal to smoke, consume alcohol or take any form of drugs whilst operating the vehicle, and doing so will void the insurance should an incident occur.
  13. All courtesy vehicles must be returned with adequate fuel.
  14. PDL MOTs & Repairs Ltd will not be responsible or liable for any unforeseeable losses, losses that were not caused by the negligence of PDL MOTs & Repairs Ltd's employees, agents or representatives, or any business losses. This does not affect any claim the customer may have for death or personal injury. Nothing in this condition affects the customer's statutory rights that the work is performed with due skill and care, that the goods supplied are of satisfactory quality and fit for their purpose, and that the products and services correspond with their description.
  15. PDL MOTs & Repairs Ltd will not be responsible for the loss of, or damage to, valuable items left in the vehicle by the customer that are not connected to the vehicle.
  16. PDL MOTs & Repairs Ltd will not be liable for any damage or delay in the services provided where the reasons are an act of God, industrial action such as strikes, government disputes, or other factors deemed to be outside PDL MOTs & Repairs Ltd's control.
  17. Health and safety law applies where applicable when each customer's vehicle is serviced or repaired.
  18. Any complaint regarding a service or repair carried out by PDL MOTs & Repairs Ltd must be raised directly with PDL MOTs & Repairs Ltd. PDL MOTs & Repairs Ltd will not be liable for resolving any mistakes, issues or problems unless all correspondence remains with PDL MOTs & Repairs Ltd.
  19. PDL MOTs & Repairs Ltd will endeavour to resolve all disputes amicably and professionally, normally within 28 days. If a dispute should take longer, PDL MOTs & Repairs Ltd will notify the customer accordingly.
  20. If you remove a vehicle from our premises with advisories noted on your invoice or paperwork, you accept full liability for any faults related to or arising from those advisories, and PDL MOTs & Repairs Ltd will not be liable for them.
  21. Any damage to the interior or exterior of a vehicle collected from PDL MOTs & Repairs Ltd must be disclosed to staff before the vehicle leaves the premises. All cosmetic liability ends when the vehicle leaves.
  22. Any vehicle collected from or delivered to an address (work, home or other) at the customer's request is done so entirely at the owner's risk, including the leaving of keys or documentation unattended. This service is offered as a gesture of appreciation for your custom only. PDL MOTs & Repairs Ltd is not obliged to undertake any task other than driving the vehicle to and from its destination; any further instructions are carried out entirely at the owner's risk.
  23. MOT retests. Where a vehicle fails its MOT at PDL MOTs & Repairs Ltd and PDL MOTs & Repairs Ltd carries out the repairs, the retest is free of charge. Where the repairs are carried out elsewhere and the vehicle is returned within 10 working days, a partial retest fee of £10 applies.

These terms and conditions, and the guarantee terms contained in them, do not affect the statutory rights of a consumer regarding faulty or misdescribed products or services, or any failure by PDL MOTs & Repairs Ltd in the supply of goods or the undertaking of work. For more information about your statutory rights, contact Citizens Advice.

PDL MOTs & Repairs Limited, Unit 4, 279 Bristol Road, Gloucester GL2 5DD. VAT no. 341 0044 61. Tel 01452 524611.

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